Cancellation Policy
This policy details the cancellation and date-change conditions for activities organised by Enriterra, and complements the General Terms and Conditions.
1. Cancellation by the client — 1-day routes
| Notice before departure | Refund |
| More than 10 days before | 100% |
| Between 4 and 9 days before | 40% |
| Less than 4 days (96 hours) or no-show | 0% |
2. Cancellation by the client — Multi-day routes / treks with accommodation
The 30% deposit is non-refundable under any circumstances (except cancellation by Enriterra), since for these trips Enriterra must commit to accommodation bookings and spots with local providers in advance.
Regarding the remaining amount (the other 70%):
| Notice before the start date | Refund of the remainder |
| More than 45 days before | 100% |
| Between 20 and 44 days before | 40% |
| Less than 20 days before | 0% |
3. Date changes
A date change can be requested at no cost if notified at least 10 days in advance (1-day routes) or 20 days in advance (multi-day routes), always subject to availability. Outside these windows, a date change will be treated as a cancellation under the sections above.
4. Cancellation by Enriterra
If Enriterra must cancel a trip for safety reasons (weather, terrain conditions) or because the minimum number of participants was not reached, the client will receive a full refund or may choose a new date, at no cost or penalty.
5. Illness, injury or force majeure
In the event of illness or injury supported by a medical report that prevents participation, Enriterra will offer, whenever possible, the option to transfer the booking to another person at no extra cost, or a voucher for a future trip for the amount already paid (deducting, where applicable, expenses already committed to third parties). We recommend participants take out their own travel/cancellation insurance to cover such contingencies, especially on multi-day treks.
6. How to request a cancellation or change
Cancellations or date changes must be communicated in writing to info@enriterra.es or via WhatsApp to +34 615 433 075, stating the name of the booking holder and the date of the activity booked.
Last updated: July 2026